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IVR Last modified: Tuesday, December 19, 2006
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone. Sponsored listings IVR Voice Prompts Quote - Get a Free Quote for IVR Prompts. Money Back Guarantee! Interactive Voice Response Software - Free Download - IVR Software for Windows. Features unlimited menus, visual menu management, data key input & more. Supports 1-64 VoIP and standard telephone lines. AT&T Enterprise Business Solutions - Find Out How AT&T Can Help Make Your Collaboration Easier For Less With Our Enterprise Solutions.
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